- The great majority of SHARE members find meaning in their work providing healthcare.
- SHARE members value their benefits.
- SHARE members say they get too little respect and appreciation for the important work that they do.
- SHARE members are frustrated about their workload and staffing levels.
You can see the full results online here.
What are SHARE members MOST satisfied with?
SHARE Members Love their Benefits
The data can answer many questions: We can look closely at each topic, like "What does all of SHARE think about career development?" and at different groups, like "What do clerical and administrative SHARE members think and how are they different or the same as what the techs or SHARE members in nursing jobs think?"
It's fabulous that so many SHARE members put so much thought into their survey responses. Analyzing that huge amount data is a huge task, and a very good problem to have. Thank you for all of your thoughtful responses.
We'll provide a breakdown of the numbers on this blog soon. We're now beginning to read all the responses, so that SHARE's Negotiating Team can use them in preparation for sitting down at the table with management in next year's round of negotiations.
Although this survey is now closed, we'll continue having many many conversations, collecting feedback and ideas, both leading up to and throughout the negotiations process. In the new year, SHARE will hold information meetings around the hospital system. We really appreciate the time you have taken to let us know your priorities, and your feedback about what could improve your day-to-day experience at UMass Memorial. If you would like to talk with a SHARE Representative about contract negotiations, please let us know!
This is the first step towards a new contract. The survey turns the conversations SHARE members have everyday -- about how things are going and what should change -- into data that helps us to figure out our collective priorities for contract negotiations. We want to make sure we include all opinions and ideas -- from SHARE members from all departments and all shifts, all ages and all jobs. (Many thanks to the hundreds of you who already filled out the survey!)
Here's the link: www.surveymonkey.com/r/SHARE2016
Topics on the survey include:
- What parts of working at UMass Memorial are satisfying, and what parts are not?
- Staffing Levels, Breaks, Lunches and Vacations
- Getting the Work Done and Process Improvement
- Co-Workers and Working as a Team
- Supervisors and Managers
- Training and Career Development
- The SHARE Union
- Your Priorities: What would help most to improve how it feels to come to work?
Super Convenient Ways to Take the Survey -- Come to the SHARE table to pick up a paper copy of the survey, or fill it out on a laptop right there, or pick up a postcard with the link to remind yourself to do it at home:
Memorial: Wednesday, November 11th, 1:45 am - 1:15 pm in the hospital cafeteria
370 Main Street: Thursday, November 12th, Noon - 1:00 pm in the 5th floor conference room
University: Friday, November 13th, 11:45 am - 1:15 pm in the hospital cafeteria
Can you help spread the word to your co-workers?
Please encourage your co-workers to take the survey! If you would like some postcards with the link on them to hand out, just call the SHARE office and we will bring you some!
Having trouble with the survey?
If you are having any trouble getting into Survey Monkey to do the SHARE survey, try typing the link above into your browser. If that doesn't work, please let us know so we can figure out what's wrong.
Would you rather fill out a paper survey?
Follow this link to a .pdf that you can print. Then mail us or fax us your survey -- call us if you want a postage paid envelope.
All questions or ideas -- You can talk to your local SHARE Rep, your SHARE Organizer, or call the office at SHARE 508-929-4020. Leave a message at extension 10. Or you can send an email to email@example.com.
When UMass and then Memorial employees voted to form the SHARE union, the main goal was participation. People wanted a say in decisions that affect them at work.
With a merger, and with healthcare changing rapidly all around us since, there have been many decisions being made that affect SHARE members. As a new union and in the 18 years since those votes, we’ve checked off most of “the biggies” from our list:
SHARE members wanted to make raises predictable, with raises every year, and a salary system that was fair, transparent, and moved people up to grade max over time.
SHARE members wanted to hold onto the benefits they had, in spite of the merger, especially:
Health insurance, keeping the 85%/15% premium split the state workers had had.
A defined benefit pension.
SHARE members wanted to land safely in new jobs when there were layoffs, especially in the highly uncertain times of the early merger. And we wanted to feel that seniority was valued equally no matter which campus you came from.
SHARE members from Memorial and UMass wanted to have the same policies across campuses, without going to the lowest-common-denominators among those policies. And we wanted to continually improve on these policies.
We all know that there’s plenty more we can do to improve even further on those goals. Still, our achievements have been significant and hard-won. Congratulations to all of us for sticking together when our union has faced hard times and hard negotiations.
Changing How it Feels to Come to Work
While we have steadily, persistently ticked the goals off our list, there’s one important nut that we haven’t cracked: We really want to change how it feels to come to work every day.
We want to save lives and improve patient health to the best of our ability.
We want patients’ experience -- from making an appointment to paying the bill – to go smoothly and give the patients what they need.
We want to have fun at work
We want to be able brag to our neighbors that we work at UMass Memorial, to have the respect of our peers and leaders, and to leave work consistently with our heads held high.
SHARE wants to focus on that problem -- how to re-imagine and improve our entire work culture -- in our next contract negotiations.
Many forces combine to cause our work to be stressful and frustrating:
Constant change, and financial pressure that leads to “doing more with less”
Work systems that are complicated and wasteful rather than clear and efficient
An old culture of “command and control,” and a “shame and blame” approach to problems that make positive teamwork tough to establish
Changing how it feels to come to work is not a simple goal. We have lots to figure out, and we may need to try several approaches before we figure out what works.
We Need Your Ideas!
We hope that all SHARE members will take part in this conversation as we prepare to tackle this difficult set of problems. We are starting with a survey for all SHARE members to get your thoughts, questions, concerns, and ideas.
We will negotiate about raises and benefits too – so there will be a lot going on in this coming year. We will set up lunch-time SHARE information meetings across the hospital’s campuses in the new year. You can also contact your SHARE reps and organizers through the SHARE office any time.
And of course, we will post updates here on this blog. Stay tuned…